Policy Implementation of the Social Security Organising Body Social Security Policy Implementation to Create Excellent Service

Abstract

The implementation of social security policies plays a crucial role in ensuring equitable access to quality healthcare services. This study examines the execution of the Social Security Organizing Agency policy at Menggala Regional General Hospital, with a focus on its effectiveness in delivering excellent healthcare services. Using a qualitative descriptive research approach, data was collected through interviews, direct observations, and document analysis. The findings highlight several challenges in policy implementation, including inadequate medical personnel, infrastructure limitations, bureaucratic inefficiencies, and communication gaps. Despite these obstacles, the hospital has made significant efforts to improve service delivery, such as expanding facilities, streamlining administrative procedures, and increasing medical staff. The study underscores the need for continued policy enhancements, improved resource allocation, and strengthened coordination among stakeholders to optimize healthcare service quality. By addressing these factors, the Social Security Organizing Agency can better fulfill its mission of providing accessible and efficient healthcare services to all participants.