Journal Of Administration, Policy, And Service Integration

The Influence of Education and Training, Discipline, Experience on Employee Performance at the Staffing and Human Resource Development Agency of Pesawaran District

Ade Novita Sari — 2024-07-22

This study explores the evolving governance paradigm toward good governance, emphasizing the transition of government roles from regulatory functions to service provision. Local goverments are tasked with prioritizing community needs and implementing public service that are responsive and accessible to all societal segments. However, effective human resource management within governmental organizations often remains neglected, undermining institutional success. The Personnel and Human Resource Develpoment Agency of Pesawaran Regency exemplifies the critical need for enhanced employee development initiatives, particular in education and traning. Observations reveal limites participation in traning programs, stemming from low employee motivation and inadequate discipline, which negatively impacs overall perfomance. The research employs multiple linear regression analys to assess the relationship between education and training, discipline, and experience on employee performance, revealing significant positive correlations for all variables. The findings underscore the importance of systematic human resource development to enhance education and training initiatives is essential for fostering a competent workforce capable of meeting the growing demands for high-quality public service in the face of increaing community expectations.

Additional Performance-Based Employee Income Policy at the Lampung Provincial Revenue Agency

Heri Yusita — 2024-07-22

The determination of additional employee income at the Lampung Province Regional Revenue Agency is currently based on attendance, which overlooks actual performance. This policy often leads to system manipulation, such as the use of technology to fabricate attendance records, resulting in negative impacts on public trust and the achievement of motor vehicle tax revenue targets. This study proposes a policy transformation towards a performance-based system to enhance accountability, employee productivity, and public service effectiveness. The research employs a Soft System Methodology (SSM) approach, involving in-depth interviews with policymakers and relevant stakeholders. The findings indicate that a performance-based approach is more aligned with achieving organizational goals and improving taxpayer compliance. This policy transformation is expected to increase regional revenue and overall public service quality.

Analysis of the Quality of Health Services in Increasing Patient Satisfaction at Community Health Center Baradatu Way Kanan Regency

Indah Hartati — 2024-07-22

This study aims to analyze the quality of health services in improving patient satisfaction at the Baradatu Health Center, Way Kanan Regency. Using a qualitative descriptive approach, data were collected through interviews and document analysis. The study applies Lovelock’s service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy. The findings indicate that while the health center has implemented existing regulations, several challenges hinder optimal service delivery. These include a shortage of medical staff, limited medical equipment, and bureaucratic inefficiencies. However, the availability of doctors and medicine has contributed to overall patient satisfaction. Efforts to improve service quality include facilitating further education for employees and conducting regular training. The study concludes that while patient satisfaction is generally achieved, further improvements in infrastructure and staffing are necessary to enhance service effectiveness.

Strategies to Improve Employee Professionalism in the Protocol and Leadership Communication Section Regional Secretariat of the City of Bandar Lampung

Mardiana Ligawa — 2024-07-22

This study aims to analyze strategies for improving employee professionalism in the Protocol and Communication Section of the Regional Secretariat of Bandar Lampung City. In the context of bureaucratic reform and regional autonomy, the effectiveness of government personnel plays a crucial role in enhancing public service quality. Using a descriptive qualitative approach, this study collects data through observation, interviews, and documentation. The findings reveal that low employee professionalism stems from limited participation in protocol training, weak work discipline, and ineffective communication in coordinating official events. To address these challenges, several strategic measures are proposed, including competency-based recruitment, continuous training programs, a performance-based reward system, and the enforcement of work discipline through an E-Kinerja-based evaluation policy. These findings have significant implications for enhancing public service effectiveness within local government institutions. By prioritizing investment in human resource development, local governments can foster a more professional and accountable governance system.

Implementation of the E-Performance Application in Increasing Employee Motivation at the Provincial Animal Husbandry and Health Office

Martha Melissa Prasstiti — 2024-07-22

The article examines the implementation of the E-Performance application at the Livestock and Animal Health Service Office of Lampung Province, focusing on its impact on employee motivation and performance. Through qualitative research methods, the study highlights how the application facilitates structured performance evaluations, clear work targets, and improved discipline and welfare. Findings reveal that the E-Performance system enhances motivation by aligning job roles with employee competencies, although challenges such as mismatched employee placements persist. The research underscores the significance of digital transformation in governance to foster a motivated and effective workforce. Recommendations include continuous motivation, investment in IT skills, and aligning recruitment with job requirements to overcome existing challenges.

The Influence of Coordination and Competence on Employee Performance in the Protocol and Communication Section of the Leadership of the Regional Secretariat of the Central Lampung Regency

Rachman Sandy Putra Agung — 2024-07-22

This research uses a qualitative method that is descriptively analysed to evaluate employee empowerment based on their main tasks and functions in the Protocol and Communication Section in Pringsewu Regency. The results showed that employee empowerment has been implemented through several dimensions: effectiveness, authority and responsibility, discipline, and initiative. Employees have carried out their assigned tasks, but their effectiveness is still not optimal. Although employees have been responsible in their duties, discipline in working hours still needs to be improved. In general, employees have not taken the initiative in carrying out tasks without direction. These findings suggest the need for improved coordination and competence to improve overall employee performance.

Policy Implementation of the Social Security Organising Body Social Security Policy Implementation to Create Excellent Service

Refi Angelina — 2024-07-22

The implementation of social security policies plays a crucial role in ensuring equitable access to quality healthcare services. This study examines the execution of the Social Security Organizing Agency policy at Menggala Regional General Hospital, with a focus on its effectiveness in delivering excellent healthcare services. Using a qualitative descriptive research approach, data was collected through interviews, direct observations, and document analysis. The findings highlight several challenges in policy implementation, including inadequate medical personnel, infrastructure limitations, bureaucratic inefficiencies, and communication gaps. Despite these obstacles, the hospital has made significant efforts to improve service delivery, such as expanding facilities, streamlining administrative procedures, and increasing medical staff. The study underscores the need for continued policy enhancements, improved resource allocation, and strengthened coordination among stakeholders to optimize healthcare service quality. By addressing these factors, the Social Security Organizing Agency can better fulfill its mission of providing accessible and efficient healthcare services to all participants.

Synchronisation of Land and Building Tax Data in the Process of Land and Building Tax Verification Services at the Regional Revenue Agency of Central Lampung District

Yogi Febriansyah — 2024-07-22

The research design used in this research uses qualitative methods which are processed descriptively. Based on the research problem raised, namely analyzing employee empowerment according to main duties and functions in the Protocol and Communication Section of Pringsewu Regency Leadership. The results of the research show that Employee Empowerment According to the Main Duties and Functions in the Protocol and Communication Section of Pringsewu Regency Leadership, according to the research results, has been implemented through dimensions, (1) Effectiveness, that the State Civil Apparatus has carried out the tasks given but has not fully effective, (2) Authority and responsibility, State Civil Apparatus have carried out their duties as their responsibility, (3) Discipline, in general State Civil Apparatus have been disciplined in carrying out their duties, but have not been disciplined when entering and leaving the office (4). Initiative, in general ASN have not taken the initiative to carry out their duties without orders or direction from the leadership, because they are always afraid of making a mistake.

Implementation of the Regulation of the Mayor of Bandar Lampung Number 18 of 2014 Concerning Procedures for Collecting Billboard Tax in the City of Bandar Lampung

Zainal Arifin Natapradja — 2024-07-22

This study examines the implementation of Bandar Lampung Mayor Regulation No. 18 of 2014, which outlines procedures for collecting billboard taxes in Bandar Lampung City, focusing on the role of human resources in ensuring effective policy execution. Using a qualitative research design with a descriptive analysis approach, data were collected through interviews with key informants from the Regional Tax and Retribution Service Agency and document analysis. The research highlights four critical factors: communication, disposition, human resources quality, and bureaucratic structure. Effective communication is essential for aligning leaders and employees, while the disposition of employees, influenced by their motivation and understanding of responsibilities, is key to successful implementation. The study also emphasizes the importance of skilled human resources, supported by training and education, in enhancing the effectiveness of tax collection. Additionally, the bureaucratic structure, with its centralized authority and structured processes, plays a crucial role in policy execution, though it may also present challenges in managing decision-making and information flow. The findings stress the need for improved communication, better-trained personnel, and a more adaptable organizational structure to optimize the implementation of the regulation and contribute to regional development.

Analysis of Employee Empowerment Based on Main Duties and Functions in the Protocol and Communication Section of Pringsewu Regency Leaders

Dana Mahmuda — 2024-07-22