Analysis of the Quality of Public Services at the Integrated Police Service Center of The Lampung Regional Police Force
Keywords:
Public Service Quality, Lampung Police Integrated Police Service CenterAbstract
This The purpose of this study was to determine the quality of public services at the Lampung Regional Police Integrated Police Service Center and what aspects support and hinder services at the Lampung Regional Police Integrated Police Service Center. The informants in this study were 7 informants, 5 people were informants, namely members of the police in the Lampung Police Integrated Police Service Center unit, and 2 people were service recipients. The results showed that the quality of public services at the Lampung Regional Police Integrated Police Service Center was quite good. The aspects that support the service at the Lampung Regional Police Integrated Police Service Center include the cleanliness of the service environment, the appearance of polite and attractive officers, and the desire of the community to be served quickly and satisfactorily. While the aspects that hinder services at the Lampung Regional Police Integrated Police Service Center include the fact that the number of personnel is still lacking, facilities and work infrastructure are still lacking, and officer competence is limited.
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