Journal Science Administration, Innovations, and Public Service Development

The Role of Professional Mediation in the Relationship Between Standard Operating Procedures Implementation and Tax Arrears Data Accuracy

Afriyan Nazola, Yogi Febriansyah, Nurul Anisya — Mon, 29 Jul 2024 00:00:00 +0800

This study analyzes the influence of Standard Operating Procedures (SOP) for the elimination of inactive billboard tax arrears on the accuracy of arrears data, with the mediating role of civil servants’ work professionalism. Using a quantitative descriptive-analytical approach, data were collected from 35 civil servants through questionnaires and analyzed with Partial Least Squares–Structural Equation Modeling (PLS-SEM) using SmartPLS 4.0. The results show that SOP does not have a significant direct effect on the accuracy of arrears data. However, SOP significantly and strongly affects the professionalism of civil servants, while professionalism has a significant moderate effect on data accuracy. Furthermore, professionalism mediates the relationship between SOP and arrears data accuracy, indicating that accurate tax arrears data can only be achieved when SOP implementation is supported by professional work practices. The study concludes that strengthening work professionalism is essential to improve the accuracy of billboard tax arrears data. The findings provide practical implications for enhancing SOP design, staff involvement, performance evaluations, and resource allocation to ensure effective implementation and accurate taxation records.

Evaluating Workforce Performance within Administrative Governance Systems

Aprida Handayani, Dina Aprilia, Asma Emilia — Mon, 29 Jul 2024 00:00:00 +0800

This study using a descriptive qualitative approach, data were collected through observation, in-depth interviews, and documentation between September 2023 and January 2024. The findings show that employee performance is generally strong in terms of quantity and quality, with staff demonstrating responsibility, initiative, and timely task completion. However, issues of work discipline such as absenteeism, tardiness, and irregular attendance remain prevalent. Additional challenges include staff shortages and inadequate facilities, particularly slow internet connectivity, which disrupt workflow and delay task completion. The study recommends improving workforce planning, strengthening disciplinary measures, and upgrading infrastructure to enhance overall performance. These insights provide practical implications for local government management and contribute to the broader understanding of public-sector performance improvement.

Digital Workforce Monitoring and Supervisory Control: Implications for Employee Performance Outcomes

Chintia Martceli Putri, Indah Hartati, Fillia Anindita — Mon, 29 Jul 2024 00:00:00 +0800

This study investigates the influence of e-attendance and work supervision on employee performance. Data were collected through questionnaires, interviews, and documentation, and analyzed using multiple linear regression with SPSS 24.0. The results indicate that both e-attendance and work supervision have a significant partial and simultaneous effect on employee performance. E-attendance contributes to improved discipline and efficiency in attendance tracking, while work supervision ensures task alignment with organizational standards, enhancing accountability and motivation. The combined implementation of e-attendance and effective supervision strengthens performance quality and quantity, supporting better public service delivery. These findings provide theoretical insights into public administration practices and practical guidance for local governments to optimize human resource management strategies.

Analytical research on Work Motivation and Discipline in Organizational Environment

Dian Trisna Sari, Septina Thamrin, Feriany Said — Mon, 29 Jul 2024 00:00:00 +0800

This study explores the factors influencing employee motivation and work discipline. Using a qualitative descriptive approach, data were collected through observation, interviews, and document analysis to gain a comprehensive understanding of employee behavior and organizational practices. Findings indicate that both internal and external motivation play significant roles in shaping employee performance. Internal motivation stems from personal values and commitment, while external motivation is fostered through leadership support and performance-based incentives. Work discipline is assessed through indicators such as attendance, punctuality, obedience to superiors, proper use of office equipment, compliance with regulations, and teamwork. Although these aspects are generally implemented, several challenges persist, including limited technological skills, inadequate office facilities, and a bureaucratic culture that hinders optimal performance. The study recommends ongoing motivational efforts and professional development programs to enhance employee discipline and service quality.

Effectiveness of Family Assistance Team Strategies in Reducing Stunting Risk Outcomes

Dyah Sukmawati, Sondi Saputra, Johan Yusup — Mon, 29 Jul 2024 00:00:00 +0800

This study examines the impact of the Family Assistance Team’s strategy on stunting reduction efforts. The research investigates five key variables: the team’s work plan, coordination, reporting, evaluation, and support for families at risk of stunting. The findings indicate that all five variables have a significant and positive effect, both individually and collectively, on reducing stunting rates. Among them, the work plan was identified as the most dominant factor. The study emphasizes the importance of improving planning strategies, enhancing coordination mechanisms, strengthening reporting accuracy, conducting regular evaluations, and delivering personalized support. The results contribute valuable insights into optimizing stunting prevention programs and advancing sustainable public health outcomes.

A Service Quality Assessment of Population Administration in Public Sector Governance

Mon, 29 Jul 2024 00:00:00 +0800

This study analyzes the quality of administrative population services. Data were collected through interviews and documentation, guided by seven dimensions of service quality: accessibility, responsiveness, competence, courtesy, credibility, communication, and mutual understanding. The findings reveal several obstacles hindering optimal service delivery, including limited infrastructure, understaffing, inadequate public awareness, and frequent service delays. Despite efforts to improve performance and communication, the implementation remains suboptimal due to a lack of human resources and public compliance with service procedures. The study recommends strengthening regulations, enhancing public awareness, increasing staff capacity, and upgrading facilities to ensure efficient and inclusive administrative services.

Service Quality Assessment in Regulatory Certification Processes for Animal-Derived Food Products

Mon, 29 Jul 2024 00:00:00 +0800

This study evaluates the quality of public services in issuing Veterinary Control Numbers (VCNs) for animal-origin food products in Lampung Province. Employing a descriptive qualitative approach, data were gathered through interviews, observations, and documentation involving the Livestock and Animal Health Service, VCN auditors, and business units. The SERVQUAL model covering tangibles, reliability, responsiveness, assurance, and empathy was used to assess service performance. The findings reveal that while the tangible, responsiveness, and empathy dimensions are rated as good, reliability and assurance remain suboptimal. Supporting factors include a strategic office location, adequate facilities, sufficient human resources, and free services. In contrast, weak inter-agency coordination, low awareness among business units regarding VCN registration, and insufficient public education on certified animal-origin products hinder service quality. Strengthening auditor competence through refresher training, improving coordination mechanisms, and enhancing outreach programs are recommended to improve service delivery, ensure food safety, and build public trust in animal-based food products.

Examining Strategies for Strengthening Competency Advancement in Functional Public Administration Roles

Mon, 29 Jul 2024 00:00:00 +0800

This study analyzes the improvement of functional officials’ competencies. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation involving agency leaders and functional staff. The findings indicate that competency development encompasses six dimensions: knowledge, understanding, skills, values, attitudes, and interests. Most functional officials demonstrated adequate knowledge, positive attitudes, and strong interest in carrying out their tasks, supported by work experience and adherence to institutional values. However, challenges persist, including limited facilities and infrastructure, suboptimal performance in completing reports, and insufficient technical training opportunities. These factors hinder the optimization of functional officials’ performance. The study highlights the importance of continuous competence development through formal education, professional training, and organizational support to ensure timely, high-quality task completion and improved public service performance within the agency.

Ability and Motivation in Digital Work Systems: The Role of Training and Incentives in Shaping Workforce Performance

Mon, 29 Jul 2024 00:00:00 +0800

This study examines the influence of incentives and training on the performance of Human Development Cadres, in entering data into the Electronic Human Development Worker (eHDW) application. Using a quantitative descriptive–associative method, data were collected from 30 respondents selected through purposive sampling. The research employed questionnaires, documentation, and field observations, and data analysis was conducted using SPSS 25 through validity, reliability, correlation, coefficient of determination, and multiple linear regression tests. The results indicate that both incentives and training positively and significantly affect Human Development Cadres performance, either partially or simultaneously, with training having a more dominant effect. These findings highlight the importance of appropriate incentive schemes and consistent training to improve cadre performance in supporting stunting prevention programs. The study provides valuable insights for local governments in formulating policies and strategies to enhance Human Development Cadres effectiveness.