Journal Science Administration, Innovations, and Public Service Development

Decoding Employee Performance in Government Protocol and Leadership Communication Insights from Official Event Governance

Angelia Santika Putri, Rubbylla Chyntia Irawan — Thu, 26 Sep 2024 00:00:00 +0800

The findings reveal that employee performance is generally satisfactory across the dimensions of productivity, service quality, responsibility, and accountability. Nevertheless, several organizational challenges continue to impede optimal performance, including limited human resources, uneven workload distribution, the absence of standardized operational procedures, insufficient coordination, inadequate responsiveness to unexpected situations, and underdeveloped reporting and evaluation systems. These constraints reduce the efficiency and effectiveness of official event management. The study concludes that improving employee performance requires integrated organizational strategies, including continuous competency development, strengthening coordination and supervision, adopting technology-based management systems, standardizing operational procedures, and implementing systematic performance evaluation. These initiatives are expected to enhance organizational professionalism, accountability, and the quality of public service delivery in official government event management.

Transformation of Motor Vehicle Tax Payment Services Based on Village-Owned Enterprises

Apricawinata Pagar Alam, Dahlia Dahlia — Thu, 26 Sep 2024 00:00:00 +0800

This study aims to analyze the implementation of the Motor Vehicle Tax Payment Service Policy through Village-Owned Enterprise. A qualitative approach with a descriptive research design was employed to obtain a comprehensive understanding of the policy implementation process. Data were collected through in-depth interviews, field observations, and document analysis involving officials of the Regional Revenue Management, Village-Owned Enterprise administrators, village government representatives, and service users. Data analysis was conducted using the interactive model developed by Miles and Huberman, while the implementation process was examined through the Policy Implementation Theory proposed by George C. Edward III, which emphasizes communication, resources, disposition, and bureaucratic structure as the key determinants of implementation success. The findings indicate that the policy has been implemented relatively effectively and has improved public access to motor vehicle tax payment services. Communication and bureaucratic structure were found to support policy implementation through socialization activities, inter-organizational coordination, and simplified service procedures. Nevertheless, challenges remain in terms of resource capacity and implementer disposition, particularly regarding institutional support, organizational capability, and incentive provision for policy implementers. Furthermore, low public awareness of tax obligations continues to hinder the achievement of policy objectives. Therefore, strengthening institutional capacity, enhancing stakeholder support, expanding public outreach programs, and improving administrative efficiency are essential to increasing the effectiveness and sustainability of the Motor Vehicle Tax Payment Service Policy through Village-Owned Enterprises.

Financial Assistance and the Effectiveness of the Jejama Berkembang Program in Advancing Village-Owned Enterprises

Thu, 26 Sep 2024 00:00:00 +0800

This study aims to analyze the effectiveness of the implementation of the Village-Owned Enterprise Jejama Berkembang Program through financial assistance provided to Village-Owned Enterprises. The program was established to strengthen village economic independence by supporting the development of village-based business units, particularly in digital villages and tourism villages. This research employed a qualitative descriptive approach using interviews, observations, and documentation techniques. The findings indicate that the program has contributed positively to rural economic development, increased community business activities, and strengthened the institutional capacity of Village-Owned Enterprises. The effectiveness of the program is supported by clear regulatory frameworks, government coordination, and financial assistance from the regional government. However, several obstacles remain, including limited human resource capacity, weak managerial competence, and the underutilization of local economic potential. Overall, the program plays an important role in promoting village self-reliance, although continuous supervision, capacity building, and sustainable assistance are still required to improve program effectiveness and sustainability in the future.

Digital Attendance Systems as an Instrument for Enhancing Employee Disciplinary Behavior

Bharro Rachmadtullah, Aspa Magenda — Thu, 26 Sep 2024 00:00:00 +0800

This study examines the role of electronic attendance systems in improving employee discipline within public organizations. The research is motivated by the increasing need for transparent, accountable, and technology-based personnel management to support effective public service delivery. The study aims to analyze how electronic attendance contributes to discipline and to identify factors that hinder its optimal implementation. A quantitative approach with a survey method was employed, using questionnaires as the primary data collection instrument. The data were analyzed through descriptive and multiple regression techniques. The findings indicate that electronic attendance plays a significant role in enhancing employee discipline, particularly in terms of punctuality and compliance with working hours. The system also functions as a formal control mechanism, an information source, and a basis for strategic decision-making. However, its effectiveness remains limited due to several constraints, including inconsistent enforcement of sanctions, low employee compliance, and the lack of integration between attendance data and performance evaluation systems. In conclusion, while electronic attendance systems have the potential to improve discipline, their effectiveness depends on consistent policy implementation, strong leadership commitment, and adequate organizational support. Strengthening supervision, enforcing clear sanctions, and optimizing the use of attendance data are recommended to enhance overall employee performance.

Reinforcing Village Apparatus Competence for Effective Development Planning through Village Fund Allocation

Budi Kurniadi, Indah Hartati — Thu, 26 Sep 2024 00:00:00 +0800

This study aims to analyze strategies for enhancing the capacity of village officials in formulating development programs through the Village Fund Allocation in Pesawaran Regency. The research is motivated by persistent challenges in village fund management, including limited human resource quality, inadequate technical skills, and suboptimal program planning. A qualitative approach with a descriptive design was employed, utilizing interviews, observations, and document analysis. The findings reveal that capacity-building efforts are carried out through education, training, and skill development, which contribute to improving the quality of development planning. However, the implementation of these strategies remains less than optimal due to limited infrastructure, insufficient training opportunities, and low educational attainment among village officials. Therefore, continuous and systematic efforts are required, including expanding access to education, providing inclusive training programs, and improving supporting facilities to achieve effective, transparent, and accountable village fund management.

Evaluating Regional Financial Management Services Through the Regional Government Information System at the Regional Finance and Asset Management Agency

Thu, 26 Sep 2024 00:00:00 +0800

Regional financial management requires an integrated information system to improve transparency, accountability, and administrative efficiency. This study aims to analyze the implementation of the Regional Government Information System in regional financial management using the five dimensions of service quality, namely tangibles, reliability, responsiveness, assurance, and empathy. The study employed a qualitative descriptive approach. Data were collected through in-depth interviews, direct observation, and document analysis involving the Head of the Agency, the Agency Secretary, and staff members responsible for regional asset management. The collected data were analyzed using data reduction, data presentation, and conclusion drawing, while data validity was ensured through source and method triangulation. The findings indicate that the Regional Government Information System has contributed to improving the efficiency, transparency, and accountability of regional financial management. Adequate physical facilities, relatively reliable system performance, responsive technical support, continuous user assistance, and organizational commitment have supported successful implementation. Nevertheless, several constraints remain, including limited technological infrastructure, intermittent technical disruptions, incomplete integration with other information systems, delayed system updates, concerns regarding data security and validity, unequal user competencies, and insufficient mechanisms for accommodating user feedback. The study concludes that optimizing the Regional Government Information System requires strengthening technological infrastructure, enhancing human resource capacity through continuous training, improving system integration and security, and establishing sustainable technical support and evaluation mechanisms to achieve transparent, accountable, efficient, and sustainable regional financial management.

Policy Implementation and Effectiveness of Electronic Traffic Law Enforcement in the Indonesian National Police

Norman Nontiko, Hafys Sanjaya — Thu, 26 Sep 2024 00:00:00 +0800

The implementation of Electronic Traffic Law Enforcement (ETLE) represents a strategic effort by the Indonesian National Police to modernize traffic law enforcement through the utilization of digital technology. This study aims to analyze the effectiveness of ETLE policy implementation at the Bandar Lampung Metropolitan Police and identify factors influencing its effectiveness. A qualitative research method with a case study approach was employed. Data were collected through in-depth interviews, observations, and document analysis involving police officers, ETLE operators, government officials, and community members. The findings indicate that the implementation of ETLE has been moderately effective in achieving its objectives, particularly in improving transparency, accountability, and efficiency in traffic law enforcement. The integration dimension demonstrates satisfactory inter-agency coordination and public outreach efforts, although information dissemination has not yet reached all segments of society. In terms of adaptation, both law enforcement personnel and the public have gradually adjusted to the digital-based enforcement system, despite challenges related to digital literacy and procedural understanding. Several factors continue to hinder effectiveness, including limited public awareness, inadequate socialization, technical obstacles, and low responsiveness among traffic violators. Therefore, strengthening public education, expanding socialization programs, and improving service quality are essential to optimize ETLE implementation and enhance public compliance with traffic regulations.

Advancing Institutional Performance through Administrative Service Optimization in the Government Affairs Section of the East Lampung District Secretariat

Riana Rizki Putri, Hendri Dunan, Arief Setiawan, Bimi Agusanti, Donna Seliyanti — Thu, 26 Sep 2024 00:00:00 +0800

The quality of administrative services in public organizations is closely associated with employee performance, which plays a crucial role in ensuring effective, efficient, and accountable public service delivery. This study aims to analyze the optimization of administrative services in improving employee performance and to identify the factors inhibiting such optimization. A qualitative approach with a case study design was employed to obtain an in-depth understanding of organizational practices and employee performance. Data were collected through observations, in-depth interviews, and document analysis, and were analyzed using an interactive model involving data reduction, data display, and conclusion drawing. The findings indicate that administrative service optimization has generally been implemented effectively, as reflected in employees' work quality, productivity, cooperation, and ability to complete administrative tasks in accordance with organizational objectives. However, the dimensions of responsibility and initiative have not yet reached optimal levels, as several employees remain dependent on supervisory direction and demonstrate limited proactive behavior in addressing administrative challenges. The study also identifies several inhibiting factors, including limited employee competencies, excessive workloads, insufficient accountability, ineffective communication, weak interdepartmental coordination, and restricted decision-making authority. The study concludes that improving administrative service quality requires continuous competency development, strengthened accountability systems, enhanced organizational communication, greater employee empowerment, and the broader utilization of information technology to support responsive, efficient, and citizen-oriented public administration.

Internal Supervision as an Instrument of Institutional Control An Effectiveness Assessment in West Sumatra Customs

Riyanto Riyanto, Periyadi Periyadi — Thu, 26 Sep 2024 00:00:00 +0800

Internal supervision plays a strategic role in ensuring organizational accountability, regulatory compliance, and the effective achievement of institutional objectives within public sector organizations. This study aims to analyze the effectiveness of internal supervision at the Regional Office of the Directorate General of Customs and Excise for the Western Sumatra Region and to identify the factors that support and constrain its implementation.

The findings reveal that internal supervision has been implemented relatively effectively, as reflected in the appropriate allocation of duties, the achievement of organizational work targets, and the satisfactory quality of supervisory activities. Its effectiveness is supported by a clear regulatory framework and the availability of competent human resources. Nevertheless, several challenges remain, including inconsistent supervisory practices, inadequate employee discipline, limited supporting facilities and infrastructure, and insufficient operational funding. The study concludes that strengthening disciplinary enforcement, improving employee competencies through continuous education and training, and enhancing organizational resource support are essential to optimize the effectiveness of internal supervision and reinforce accountable and performance-oriented public governance.

Human Resource Development Dynamics within the Village Government Employment Sector in Lampung under the Ministry of Home Affairs

Thu, 26 Sep 2024 00:00:00 +0800

This study aims to analyze human resource development (HRD) at the Village Governance Center in Lampung under the Ministry of Home Affairs, which plays a strategic role in strengthening the capacity of village officials. The study is motivated by existing competency gaps among employees, limited access to education and training, and the suboptimal use of technology in village governance. A qualitative approach with a descriptive method was employed, utilizing in-depth interviews and document analysis for data collection. The findings reveal that HRD initiatives through education, training, and skills development have contributed positively to improving employee performance; however, their implementation remains suboptimal due to budget constraints, the lack of structured and sustainable training programs, and the absence of an effective monitoring and evaluation system. Therefore, increasing budget support, developing systematic and needs-based training programs, and implementing continuous evaluation mechanisms are essential to enhance the effectiveness of human resource development.