Journal Science Administration, Innovations, and Public Service Development

The Influence of Discipline and Job Skills on Service Quality at the Regional Revenue Agency of the Way Kanan District

Risep Fantri Roza — 2023-11-27

The purpose of this study was to determine whether employee work discipline affects service quality at the Way Kanan Regency Regional Revenue Agency, whether employee work skills affect service quality at the Way Kanan Regency Regional Revenue Agency, and whether discipline and work skills affect service quality at the Way Kanan Regency Regional Revenue Agency. The research method used in this research is the survey method. By using the census method, it is intended that all populations are also sampled because the population is limited, which allows researchers to examine all populations using a questionnaire as a data collection tool. The results showed that there was a significant influence between discipline (a t value of 3.299 with a significance level of 0.002) and work ability (a t value of 2.031 with a significance level of 0.048) on service quality at the Way Kanan Regency Regional Revenue Agency.

The Effect of Job Satisfaction and Compensation on Employee Performance

Agus Sarwiko — 2023-11-27

The study aimed to investigate the impact of job satisfaction and work compensation on employee performance. It utilized quantitative methods, employing hypothesis testing techniques with data collected via questionnaires distributed to all 56 employees of the training center. Results from the F test and t test revealed significant findings. The F test demonstrated a calculated F value (34.896) surpassing the F table value (3.17), with a significance value (0.000) below 0.05. Thus, rejecting H0 and accepting Ha, indicating that both job satisfaction and work compensation, when tested together, influence employee performance. Regarding the t test, job satisfaction variables showed a significant effect on employee performance (0.000 < 0.050, t value of 4.727 > t table), rejecting H0 and accepting the hypothesis. Similarly, work compensation variables demonstrated a significant effect on employee performance (0.001 < 0.050, t value of 3.623 > t table), rejecting H0 and accepting the hypothesis.

Analysis of Leadership Communication in Improving Employee Performance in the General Bureau of the Regional Secretariat of Lampung Province

Doan Frase Panjaitan — 2023-11-27

This research was conducted with the aim of knowing the patterns and processes of organizational communication between leaders and employees in building job satisfaction and what factors are the supporters and obstacles in the process of organizational or agency communication between leaders and subordinates in building job satisfaction in the General Bureau of the Regional Secretariat of Lampung Province. The method used in this research is a qualitative method with a communication approach and is discussed descriptively. Data analysis techniques in this study used interview techniques, observation, and internet media. The informants in this study amounted to 7 people, namely 1 Bureau Head, 3 Section Heads, and 3 Sub-Section Heads at the General Bureau of the Regional Secretariat of Lampung Province. The results showed that the communication patterns and processes used were chain patterns, namely leaders who wanted to convey information to employees not directly to employees but through the head of the section. This was because the General Bureau Secretariat of Lampung Province was structured. Supporting factors in building job satisfaction are open communication by leaders with employees, facilities provided by the secretariat, and satisfactory performance allowances. The obstacle factors are miscommunication that usually occurs between leaders and employees, semantic barriers, and physical barriers.

The Effect of Human Resources Competence, Independent Performance Measurement and Review Procedures on the Quality of Local Government Implementation Reports Central Lampung Regency

Kebrin Patriot — 2023-11-27

This The purpose of this study was to analyze and determine the effect of human resource competence, independent performance measurement, and review procedures on the quality of the Local Government Organiser Report, either partially or simultaneously. The sample used in this study was 48 employees who compiled the Regional Government Organiser Report for each Regional Apparatus Organization of Central Lampung Regency. The data collection techniques in this study were observation, questionnaires, and documentation. The results showed that human resource competence had a positive and significant effect on the Local Government Organization Report. Independent Performance Measurement has a positive and significant effect on the Local Government Organiser Report. Riviu procedures have a positive and significant effect on the Local Government Organiser Report. Human resource competencies, independent performance measurement, and review procedures simultaneously affect the quality of the Central Lampung Regency Local Government Organiser Report.

The Effect of Performance Allowances and Employee Motivation on the Quality of Public Services at the Bureau of Government and Regional Autonomy of the Regional Secretariat of Lampung Province

M. Fadhel Pusva Negara — 2023-11-27

This study uses a quantitative method that aims to determine the effect of performance allowances and employee motivation on the quality of public services within the Bureau of Government and Regional Autonomy of the Regional Secretariat of Lampung Province. With a population of 35 people, the entire sample was used due to the limited population, thus enabling comprehensive analysis through questionnaire-based data collection. Secondary and primary data sources were used. The findings indicate a significant positive correlation between performance allowances and service quality, as well as between employee motivation and service quality within the Bureau. Overall, this study underscores the significant and positive influence between performance allowances and employee motivation on the quality of public services provided by the Bureau of Government and Regional Autonomy within the Regional Secretariat of Lampung Province.

The Effect of Organisational Culture and Work Discipline on Employee Performance at the Office of Cooperatives, Small and Medium Enterprises and Trade of Central Lampung Regency

Masriana Masriana — 2023-11-27

This study seeks to investigate the impact of organizational culture and work discipline on employee performance within the Department of Cooperatives, Small and Medium Enterprises, and Trade in Central Lampung Regency. The research population comprises 56 respondents, all employees of the aforementioned department. Data collection involved the administration of a questionnaire, and analysis was conducted utilizing both qualitative and quantitative methods, aided by SPSS 25.0 for Windows software. The findings reveal that both organizational culture and work discipline exert partial and simultaneous influences on employee performance in the Department of Cooperatives, Small and Medium Enterprises, and Trade in Central Lampung Regency. The positive coefficients associated with organizational culture and work discipline suggest a unidirectional relationship with employee performance, signifying that higher levels of both factors correlate with enhanced performance within the Central Lampung Regency Small and Medium Enterprises Cooperatives and Trade Service. The combined influence of organizational culture and work discipline on employee performance is 0.797, with a coefficient of determination (R2) of 0.635, indicating that these variables account for 63.5 percent of the variance in employee performance within the Central Lampung Regency Small and Medium Enterprises Cooperative and Trade Office, leaving the remainder unexplained by the variables examined in this study

The Influence of Employee Service Quality on The Satisfaction of Prospective Pensioners at the Office of the Staffing Agency and Human Resource Development in Central Lampung

Meri Kus Endang — 2023-11-27

The purpose of this study was to empirically examine the effect of service quality on satisfaction at the Central Lampung Regency Personnel and Human Resources Development Agency office. The research was conducted at the offices of the Central Lampung Regency Personnel and Human Resources Development Agency. This research was conducted using quantitative methods. The population in this study were retired civil servants at the Central Lampung Regency Personnel and Human Resources Development Agency, totaling 70 people. The sample size of this study used the Slovin formula, so the number of samples in this study was 42, but it was rounded up to 50. Data collection techniques in this study include direct observation and questionnaires. The result of this study is that the quality of service at the office of the Central Lampung Regency Human Resources Staffing and Development Agency has a positive and significant effect on community satisfaction.

Analysis of the Quality of Public Services at the Integrated Police Service Center of The Lampung Regional Police Force

Nora Puspita Mayang Sari — 2023-11-27

This The purpose of this study was to determine the quality of public services at the Lampung Regional Police Integrated Police Service Center and what aspects support and hinder services at the Lampung Regional Police Integrated Police Service Center. The informants in this study were 7 informants, 5 people were informants, namely members of the police in the Lampung Police Integrated Police Service Center unit, and 2 people were service recipients. The results showed that the quality of public services at the Lampung Regional Police Integrated Police Service Center was quite good. The aspects that support the service at the Lampung Regional Police Integrated Police Service Center include the cleanliness of the service environment, the appearance of polite and attractive officers, and the desire of the community to be served quickly and satisfactorily. While the aspects that hinder services at the Lampung Regional Police Integrated Police Service Center include the fact that the number of personnel is still lacking, facilities and work infrastructure are still lacking, and officer competence is limited.

Effectiveness of the Implementation of Main Tasks and Functions of the Cooperative Sector of Micro, Small and Medium Enterprises (SMEs) of Central Lampung Regency

Ria Haryani — 2023-11-27

This study aims to determine the effectiveness of the implementation of the main tasks at the Central Lampung Regency Micro, Small, and Medium Enterprises Cooperative Office, to find out what aspects hinder the effectiveness of the implementation of the main tasks and functions in the field of cooperatives Micro, Small and Medium Enterprises in Central Lampung Regency. The research method used in this research is a type of qualitative research with a descriptive analysis method. The purpose of this method is to examine and describe qualitatively. All data was obtained directly from informants in the field using interview and observation techniques. The results showed that employees have carried out their duties, although they were not fully completed on time. Their actions in carrying out their activities were in accordance with the expected results, and based on the quality of their work, they have carried out their activities. There are inhibiting aspects, namely, that there are employees who have not carried out their main duties and functions properly. It often happens that employees work instead of the main tasks that should be carried out, so that these employees do not carry out their work optimally. The density of the tasks given by the leadership means that there are often overlapping tasks and authorities carried out by employees at the Trade Office of Bandar Lampung City.

The Influence of Competence and Work Dicipline on Employee Performance at the Staffing and Human Resource Development Agency of Pringsewu District

Rinda Anggestaria — 2023-11-27

The purpose of this study was to determine the effect of competence and work discipline on employee performance at the staffing agency and the human resource development of Pringsewu Regency. This research uses quantitative methods that are directed to reveal the influence between the independent and dependent variables and test the significance of the influence between these variables. The sample used in this study amounted to 49 employees. Data collection techniques include observation, documentation, and questionnaires. Data analysis uses a quantitative approach. Primary data processing using the statistical aids of the SPSS version 18 application for multiple linear regression model calculations. The results of partial hypothesis testing show that competence has a positive and significant effect on employee performance. Work discipline has a positive and significant effect on employee performance. Simultaneous hypothesis testing shows that competence and communication together have a positive and significant effect on employee performance.