The Influence of Employee Service Quality on The Satisfaction of Prospective Pensioners at the Office of the Staffing Agency and Human Resource Development in Central Lampung

Authors

  • Meri Kus Endang Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia Lampung Tengah
  • Azie Bangkit Wijaya Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Lampung Tengah
  • Malik Malik Universitas Bandar Lampung
  • Elip Heldan Universitas Bandar Lampung
  • Zainab Ompu Jainah Universitas Bandar Lampung

Keywords:

Service Quality, Satisfaction

Abstract

The purpose of this study was to empirically examine the effect of service quality on satisfaction at the Central Lampung Regency Personnel and Human Resources Development Agency office. The research was conducted at the offices of the Central Lampung Regency Personnel and Human Resources Development Agency. This research was conducted using quantitative methods. The population in this study were retired civil servants at the Central Lampung Regency Personnel and Human Resources Development Agency, totaling 70 people. The sample size of this study used the Slovin formula, so the number of samples in this study was 42, but it was rounded up to 50. Data collection techniques in this study include direct observation and questionnaires. The result of this study is that the quality of service at the office of the Central Lampung Regency Human Resources Staffing and Development Agency has a positive and significant effect on community satisfaction.

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Published

2023-11-27

How to Cite

Endang, M. K., Wijaya, A. B., Malik, M., Heldan, E., & Jainah, Z. O. (2023). The Influence of Employee Service Quality on The Satisfaction of Prospective Pensioners at the Office of the Staffing Agency and Human Resource Development in Central Lampung. Journal Science Administration, Innovations, and Public Service Development, 1(2), 93–105. Retrieved from https://journal.ubl.ac.id/index.php/j-administration/article/view/145

Issue

Vol. 1 No. 2 (2023): November

Section

Articles

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