The Effect of Performance Allowances and Employee Motivation on the Quality of Public Services at the Bureau of Government and Regional Autonomy of the Regional Secretariat of Lampung Province

Authors

  • M. Fadhel Pusva Negara Biro Pemerintahan Dan Otonomi Daerah Sekretariat Daerah Provinsi Lampung
  • Elvira Nurzulia Biro Pemerintahan dan Otonomi Daerah Sekretariat Daerah Provinsi Lampung
  • Ida Farida Universitas Bandar Lampung
  • Akhmad Suharyo Universitas Bandar Lampung
  • Agus Purnomo Universitas Bandar Lampung

Keywords:

Performance Allowance, Employee Motivation, Service Quality

Abstract

This study uses a quantitative method that aims to determine the effect of performance allowances and employee motivation on the quality of public services within the Bureau of Government and Regional Autonomy of the Regional Secretariat of Lampung Province. With a population of 35 people, the entire sample was used due to the limited population, thus enabling comprehensive analysis through questionnaire-based data collection. Secondary and primary data sources were used. The findings indicate a significant positive correlation between performance allowances and service quality, as well as between employee motivation and service quality within the Bureau. Overall, this study underscores the significant and positive influence between performance allowances and employee motivation on the quality of public services provided by the Bureau of Government and Regional Autonomy within the Regional Secretariat of Lampung Province.

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Published

2023-11-27

How to Cite

Negara, M. F. P. ., Nurzulia, E., Farida, I., Suharyo, A., & Purnomo, A. (2023). The Effect of Performance Allowances and Employee Motivation on the Quality of Public Services at the Bureau of Government and Regional Autonomy of the Regional Secretariat of Lampung Province. Journal Science Administration, Innovations, and Public Service Development, 1(2), 61–74. Retrieved from https://journal.ubl.ac.id/index.php/j-administration/article/view/143

Issue

Vol. 1 No. 2 (2023): November

Section

Articles

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