Analysis of Leadership Communication in Improving Employee Performance in the General Bureau of the Regional Secretariat of Lampung Province
Keywords:
Leadership Communication, Employee PerformanceAbstract
This research was conducted with the aim of knowing the patterns and processes of organizational communication between leaders and employees in building job satisfaction and what factors are the supporters and obstacles in the process of organizational or agency communication between leaders and subordinates in building job satisfaction in the General Bureau of the Regional Secretariat of Lampung Province. The method used in this research is a qualitative method with a communication approach and is discussed descriptively. Data analysis techniques in this study used interview techniques, observation, and internet media. The informants in this study amounted to 7 people, namely 1 Bureau Head, 3 Section Heads, and 3 Sub-Section Heads at the General Bureau of the Regional Secretariat of Lampung Province. The results showed that the communication patterns and processes used were chain patterns, namely leaders who wanted to convey information to employees not directly to employees but through the head of the section. This was because the General Bureau Secretariat of Lampung Province was structured. Supporting factors in building job satisfaction are open communication by leaders with employees, facilities provided by the secretariat, and satisfactory performance allowances. The obstacle factors are miscommunication that usually occurs between leaders and employees, semantic barriers, and physical barriers.
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