A Literature Review: Quality Management
Keywords:
Quality, Quality Management, Continues Improvement.Abstract
The importance of understanding quality and quality management in the context of continuous improvement in an organization or company. For this reason, a literature review study was conducted in order to better understand the meaning of quality and quality management. This literature review study was conducted by collecting definitions, objectives, benefits, and factors from various sources. From the results of the literature review study conducted, it can be seen that quality is the quality of a product that can satisfy customers. Quality management is a comprehensive management function in the context of continuous improvement to achieve customer satisfaction.
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