THE IMPACT OF SYSTEM QUALITY, INFORMATION QUALITY, AND SERVICE QUALITY ON USER SATISFACTION OF THE AGENCY-LEVEL FINANCIAL APPLICATION SYSTEM (SAKTI) AT THE FOOD SECURITY, FOOD CROPS AND HORTICULTURE SERVICE UNIT OF LAMPUNG PROVINCE
Keywords:
System quality, Information quality, Service quality, User satisfactionAbstract
The purpose of this study was to analyze the effect of system quality on SAKTI user satisfaction, analyze the effect of information quality on SAKTI user satisfaction, analyze the effect of service quality on SAKTI user satisfaction, and analyze the effect of system quality, information quality, and service quality on SAKTI user satisfaction. The population in this study were SAKTI users within the Lampung Province Food Security, Food Crops and Horticulture Service Unit, in this study the entire population amounted to 30 people. The analysis used is multiple linear regression. The results showed that System Quality (X1) had a positive effect on SAKTI user satisfaction, Information Quality (X2) had a positive effect on SAKTI user satisfaction, and Service Quality (X3) had a positive effect on SAKTI user satisfaction. System Quality, Information Quality, and Service Quality simultaneously have a positive effect on user satisfaction. This means by improving system quality, information quality, and service quality will increase SAKTI user satisfaction so the performance becomes better, more effective, and more efficient.
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