The Influence of Service Quality of Periodic Salary Administration on Government Employee Satisfaction in the West Java Province

Abstract

This study aims to determine how much influence the quality of periodic salary increase administration services has on the satisfaction of Civil Servants of the West Java Provincial Government partially. The research method used in this research is descriptive research method and quantitative data analysis. The number of samples in this study were 52 respondents and were employees of the West Java Provincial Government. Data collection techniques in this study by observation and giving questionnaires to respondents. In proving and analysing this, validity and reliability tests, simple linear regression tests, and t (partial) tests were used.  The results of this study indicate that in partial testing (t test) the tcount value of service quality (X) is 3.735> t table (2.008) with a significant level of 0.029 < probability (0.05), then Ha is accepted and Ho is rejected. Thus, the results of hypothesis testing in the t test (partial) show that there is a positive and significant influence between the service quality variable (X) on the employee satisfaction variable (Y). In general, the results of this study indicate that the quality of periodic salary increase administration services at the Regional Personnel Agency of West Java Province has a significant effect on the satisfaction of Civil Servants of the West Java Provincial Government.