Examining Strategies for Strengthening Competency Advancement in Functional Public Administration Roles
Keywords:
Competence, Performance, Public ServiceAbstract
This study analyzes the improvement of functional officials’ competencies. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation involving agency leaders and functional staff. The findings indicate that competency development encompasses six dimensions: knowledge, understanding, skills, values, attitudes, and interests. Most functional officials demonstrated adequate knowledge, positive attitudes, and strong interest in carrying out their tasks, supported by work experience and adherence to institutional values. However, challenges persist, including limited facilities and infrastructure, suboptimal performance in completing reports, and insufficient technical training opportunities. These factors hinder the optimization of functional officials’ performance. The study highlights the importance of continuous competence development through formal education, professional training, and organizational support to ensure timely, high-quality task completion and improved public service performance within the agency.
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