Evaluating Workforce Performance within Administrative Governance Systems
Keywords:
Employee Performance, Work Discipline, Human Resource Management, Public Sector GovernanceAbstract
This study using a descriptive qualitative approach, data were collected through observation, in-depth interviews, and documentation between September 2023 and January 2024. The findings show that employee performance is generally strong in terms of quantity and quality, with staff demonstrating responsibility, initiative, and timely task completion. However, issues of work discipline such as absenteeism, tardiness, and irregular attendance remain prevalent. Additional challenges include staff shortages and inadequate facilities, particularly slow internet connectivity, which disrupt workflow and delay task completion. The study recommends improving workforce planning, strengthening disciplinary measures, and upgrading infrastructure to enhance overall performance. These insights provide practical implications for local government management and contribute to the broader understanding of public-sector performance improvement.
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