LEGAL PROTECTION FOR VICTIMS OF FRAUD IN SOCIAL MEDIA TRANSACTIONS: A CIVIL LAW PERSPECTIVE IN INDONESIA
Keywords:
civil law, consumer protection, electronic transactions, legal remedies, social media fraudAbstract
The development of social media has transformed buying and selling activities by allowing consumers and sellers to communicate and conduct transactions without meeting in person. However, these developments have also created opportunities for fraudulent transactions, including false product advertisements, misleading seller identities, and failure to deliver purchased goods. This article examines the legal protection available to victims of fraudulent social media transactions under Indonesian civil law and analyzes the remedies that may be pursued to recover financial losses. This study employs normative legal research using statutory and conceptual approaches. The legal materials include the Indonesian Civil Code, Law Number 8 of 1999 concerning Consumer Protection, and Law Number 11 of 2008 concerning Electronic Information and Transactions, as amended. The findings indicate that victims may pursue legal remedies based on breach of contract, unlawful acts, or consumer protection provisions, depending on the circumstances of each transaction. Nevertheless, the application of these remedies requires proof of the relevant legal elements, the loss suffered, and the relationship between the seller’s conduct and the victim’s loss. Electronic conversations, payment receipts, advertisements, and other transaction records may serve as important evidence. This article concludes that effective legal protection requires appropriate legal classification, reliable electronic evidence, accessible dispute-resolution mechanisms, and greater awareness of consumer rights in digital transactions.
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