Hikmat T, Jamaluddin M. The Influence of Service Quality (SerQual) and Satisfaction On Customer Loyalty in Bandung Main Branch Office of Bank Pembangunan Daerah Jawa Barat and Banten. J-ADMINISTRATION [Internet]. 2023 Jul. 31 [cited 2024 Nov. 23];1(1):58-70. Available from: https://journal.ubl.ac.id/index.php/j-administration/article/view/33