HIKMAT, T.; JAMALUDDIN, M. The Influence of Service Quality (SerQual) and Satisfaction On Customer Loyalty in Bandung Main Branch Office of Bank Pembangunan Daerah Jawa Barat and Banten. Journal Science Administration, Innovations, and Public Service Development, [S. l.], v. 1, n. 1, p. 58–70, 2023. Disponível em: https://journal.ubl.ac.id/index.php/j-administration/article/view/33. Acesso em: 17 may. 2024.