SETIAWAN, B. W.; PUTRA, A. M.; NATALIA, D. STRATEGIES FOR IMPROVING THE QUALITY OF PUBLIC SERVICE MANAGEMENT FOR THE FERRY CROSSING AT BOM KALIANDA PIER. Journal of General Business, Innovation and Entrepreneurship , [S. l.], v. 2, n. 1, p. 52–65, 2025. Disponível em: https://journal.ubl.ac.id/index.php/innovator/article/view/246. Acesso em: 7 jul. 2026.