EFFECTIVENESS OF THE IMPLEMENTATION OF THE E-PERFORMANCE-BASED PERFORMANCE SYSTEM AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICE OFFICE OF NORTH LAMPUNG REGENCY
Keywords:
Effectiveness, Implementation, e-Performance, Performance AssessmentAbstract
Digital transformation in the government sector encourages the implementation of an electronic-based performance system as an effort to improve the effectiveness of public services and the quality of civil servant performance. This research aims to analyze the effectiveness of the e-performance system implementation, identify supporting and inhibiting factors for its application, and examine its contribution to the improvement of employe performance. The research uses a qualitative descriptive method with data collection techniques thru observation, interviews, and documentation. The research results indicate that the implementation of the e-performance system has not been optimal due to technical constraints and the limited technological capabilities of users. However, support from human resources, online-based systems, organizational policies, and performance incentives also contribute to the sustainability of the system's implementation. The implementation of e-performance also has a positive impact on the improvement of employe discipline, accountability, and productivity. This research shows that the optimization of technological infrastructure and the enhancement of digital competencies are important factors in supporting the effectiveness of e-performance system implementation in the government environment.
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