Humaira, Puteri Al, and Andala Rama Putra Barusman. “Service Quality and Marketing Mix As Determinants of Customer Satisfaction and Loyalty”. Journal of Contemporary Business and Human Resources Management 1, no. 2 (September 30, 2026): 160–183. Accessed November 7, 2026. https://journal.ubl.ac.id/index.php/CBM/article/view/282.